Shipping & Returns

SHIPPING POLICY

Thank you for visiting and shopping at Kenela & Co. Following are the Shipping policies:

 First Class Package 

Mainland U.S.: $4.60*

Hawaii, Alaska & other U.S. territories: $4.80*

Canada: $16*

*Prices subject to change

Goal is to have orders fulfilled within 2-3 days before being shipped.   

 

RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it within 30 days of purchase date to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in a padded envelope and and mail your return to the following address:

PO Box 312038

New Braunfels, TX 78131

United States

 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return.

 

EXCEPTIONS    

For defective or damaged products, please contact us at kenelaandco@gmail.com.

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at kenelaandco@gmail.com